Nuvilo Terms of Use

Last updated: 30 October 2026

These terms are an agreement between you and PROJECT1014, obrt za računalno programiranje i savjetovanje, owner Igor Zorko, Bobovik XIII 35 C, 23234 Vir, Croatia, OIB 26505572740 ("Nuvilo", "we") for the Nuvilo app and nuvilo.pet. By creating an account you accept them. Our Privacy Policy explains how we handle personal data.

1. Who can use Nuvilo

You must be at least 16 and able to enter a contract. Keep your sign-in details safe, give accurate account information and tell us at support@nuvilo.pet if you think someone has accessed your account.

2. What Nuvilo does

Nuvilo helps you keep your pets' care records, reminders, documents and memories, share selected information through Pet Passports and coordinate care with your household. We may improve, change or remove features over time; we will not remove core features you pay for during a paid period without telling you in advance.

3. Pet health information

Nuvilo organises information you add. It does not diagnose, treat or replace a veterinarian, and it is not an emergency service. Reproductive-health screens, seasonal tips, suggestions and other guidance show general information only; every pet is different, so talk to your vet about your pet's health. A past treatment is context for a conversation with your vet, not advice to repeat it. In an emergency, contact a vet immediately.

4. Smart Add

Smart Add uses an AI service to suggest records from what you type or attach, and to answer questions about your pet's records. Suggestions can be incomplete or wrong. Nothing is saved until you review and confirm it, and you are responsible for what you save. Smart Add is subject to fair use; requests that fail do not count. Smart Add keeps your questions and answers for 30 days so you can look back at them; you can delete them or turn this off at any time.

5. Households

With Nuvilo Family (or during a Nuvilo Family trial) the household owner can invite up to five other people (six in total, pending invitations included) and give each the role Caregiver (adds and changes records, completes reminders) or Viewer (sees only). Invitations are valid for 7 days. You can belong to several households at the same time; these rules apply to each one. Only invite people who want to take part.

• The owner decides who has access and can remove members. Only the owner can archive, restore or permanently delete a pet.
• Members use the owner's plan. If the owner's plan ends, the household becomes read-only for everyone.
• If the owner switches from Nuvilo Family to Nuvilo Plus, members lose access to the household's pets; what they added stays with the pets.
• Ownership can be handed to another member. The new owner needs their own Nuvilo Family plan; until they have one, the household is read-only. Store subscriptions cannot be transferred between people.
• Members can leave a household at any time; the owner must hand over ownership first. Deleting your account is always possible, also for an owner (see the Privacy Policy and nuvilo.pet/account-deletion).

6. Pet Passports

You choose what a Passport link shows, for how long it works and who you send it to. Anyone with the link can view the selected information until it expires or you revoke it in Pet tab → Sharing. You are responsible for sharing links only with people you trust.

7. Free trial and subscriptions

New subscribers can try Nuvilo Plus or Nuvilo Family free for 7 days. You choose the plan before the trial starts, and during the trial you get only that plan's features (household sharing only with Nuvilo Family). The trial is a store introductory offer: you start it in the App Store or Google Play purchase sheet, nothing is charged during the trial, and after 7 days it turns into the paid plan you chose unless you cancel at least 24 hours before the trial ends, in your App Store or Google Play account settings. We remind you 2 days before the trial ends. One free trial per Apple ID or Google account. Invited household members use the owner's plan and do not get their own trial.

The current prices are shown in the app and in the App Store or Google Play before you buy. They include VAT where applicable and may differ by country and currency; the price shown in the store before you confirm is the price you pay.

• Purchase and renewal: subscriptions are bought through Apple App Store or Google Play and charged to your store account at confirmation. Subscriptions renew automatically for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Your store account is charged for the renewal within 24 hours before the period ends.
• Managing and cancelling: manage or cancel in your App Store or Google Play account settings. Cancelling stops the next renewal; you keep access until the end of the period you paid for. Deleting your Nuvilo account does not cancel a store subscription.
• Price changes: if a price changes, the store tells you in advance and, where required, asks for your consent before the new price applies.
• Refunds: purchases are handled by Apple or Google, so refund requests go to them under their policies. This does not limit rights you have under mandatory consumer law.
• EU right of withdrawal: as a consumer in the EU you normally have 14 days to withdraw from a digital service contract. When you start a paid subscription you ask us to provide the service immediately, and you acknowledge that you lose the right of withdrawal once the service has been fully provided, or that you pay only for the part used if you withdraw earlier, as the law provides. Withdrawal requests are processed through the store.

8. When a trial or plan ends

If a renewal payment fails, everything keeps working for a 3-day grace period while the store retries the payment; the app reminds you to update your payment method. If the payment is collected later, editing comes back automatically. When a trial you cancelled ends, or a paid plan ends after cancellation or the grace period, Nuvilo becomes read-only: nothing is hidden or deleted. You can still view everything, change app settings and notifications, export your data, revoke existing Passport links, sign out and delete your account. Adding and editing records, reminders, pets and household members, and creating new Passport links, are paused until you choose a plan. Reminder notifications keep arriving. Existing Passport links keep working until they expire.

9. Your content

You keep all rights in the content you add. You give us a limited, non-exclusive licence to store, process, display and transmit it only to run Nuvilo for you and the people you share it with, and to keep backups. This licence ends when the content is deleted, except for backups that are overwritten on schedule. Make sure you have the right to upload what you add, including photos and documents.

10. Acceptable use

Do not misuse Nuvilo: no unlawful, harmful or infringing content, no accessing other people's data without permission, no attempts to break, overload, scrape or reverse-engineer the service, and no use of Smart Add to create content unrelated to pet care in breach of law or these terms.

11. Suspension and ending

You can stop using Nuvilo and delete your account at any time (Pet tab → Delete account). Export your data first if you want a copy. We may suspend or close an account that seriously or repeatedly breaks these terms or the law, or to protect other users; where possible we will warn you first and let you export your data. If we ever stop offering Nuvilo, we will tell you at least 60 days in advance and give you a way to export your data.

12. Availability and liability

We work to keep Nuvilo available and your data safe, but we cannot promise uninterrupted service; maintenance, outages and connectivity can affect it. Keep your own copies of important documents.

We are fully liable for damage caused intentionally or by gross negligence, for injury to life, body or health, and where mandatory law provides otherwise. For slight negligence we are liable only for breach of essential obligations and only for foreseeable damage typical for this kind of contract. We are not liable for decisions about your pet's health made on the basis of information in the app, for content added by other household members, or for how recipients use a Passport link you shared. Nothing in these terms limits your rights as a consumer under mandatory law.

13. Changes to these terms

We may update these terms when Nuvilo or the law changes. For changes that matter to you, we will tell you in the app or by email at least 30 days before they apply. If you do not agree, you can cancel your subscription and delete your account before the change applies.

14. Law and disputes

These terms are governed by Croatian law. If you are a consumer living in another EU country, you also keep the protection of the mandatory laws of that country, and you may bring a claim in the courts where you live. Please contact support@nuvilo.pet first. Most issues can be solved quickly.

15. Apple App Store

If you downloaded Nuvilo from the Apple App Store: these terms are between you and Nuvilo, not Apple. Apple is not responsible for the app, its content, maintenance or support. If the app fails to meet an applicable warranty, you may notify Apple, which may refund the purchase price; to the maximum extent permitted by law Apple has no other warranty obligation. Nuvilo, not Apple, is responsible for handling any claims relating to the app, including product liability, legal or regulatory compliance and consumer-protection claims, and for any third-party claim that the app infringes intellectual property rights. You confirm you are not located in a country subject to a U.S. Government embargo and are not on a U.S. Government list of prohibited or restricted parties. You must also follow applicable third-party terms (for example your network provider's) when using the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Google Play purchases are also subject to the Google Play Terms of Service.

16. Contact and languages

Questions: support@nuvilo.pet. Privacy: privacy@nuvilo.pet. Postal: PROJECT1014, Bobovik XIII 35 C, 23234 Vir, Croatia. These terms are available in English, Croatian, Spanish and German; if the versions differ, the Croatian version prevails, unless mandatory law says otherwise.